Refund Policy
Online Return Policy
You can return unopened merchandise and unworn clothing with original tags to Romres within 14 days of receipt, along with your receipt or proof of purchase. If more than 14 days have passed since receipt, we will not be able to offer you a refund or exchange/store credit.
Upon receipt of the return shipped item, we will thoroughly examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund. If you are entitled to a refund, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] with details of the product and the defect.
Upon receipt of the returned product, we will thoroughly examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product as soon as is possible (granted that a replacement product is available).
Return Shipping
To return the item you purchased, please mail it to:
1060 Broadway PMB 50668, Albany, NY 12204
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the product during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.